Refund Policy

Last updated: January 15, 2025

At Marco's Pizza, we are committed to providing our customers with high-quality digital pizza recipe books that inspire delicious cooking at home. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that your experience with us is completely satisfactory. This Refund Policy explains the conditions under which we offer refunds and how to request one.

1. Digital Products — No Refunds After Download

Due to the digital nature of our products (downloadable recipe books in PDF and e-book formats), all sales are considered final once the digital content has been downloaded or accessed by the customer. Because digital files cannot be "returned" in the traditional sense, we are unable to offer refunds for products that have already been successfully downloaded and accessed.

We encourage you to review the product descriptions, sample pages, and previews available on our website before making a purchase to ensure that the recipe book meets your needs and expectations.

2. Exceptions Where Refunds May Apply

While we generally do not offer refunds for downloaded digital content, we will consider refund requests under the following exceptional circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from downloading or accessing the purchased content after we have attempted to resolve the issue and the problem remains unresolved for more than 7 business days.
• Duplicate Purchase: If you accidentally purchase the same product twice, we will refund the duplicate transaction in full.
• Unauthorized Purchase: If you identify a charge on your account that you did not authorize and you can provide proof of unauthorized transaction, we will refund the full amount.
• Misleading Product Description: If the product you received materially differs from the description provided on our website at the time of purchase (e.g., the book is in a different language than advertised or the content is substantially different).

3. Requesting a Refund

If you believe you qualify for a refund under one of the exceptions listed above, you must submit a refund request to us within 14 calendar days of your original purchase date. To request a refund, please contact our customer support team through one of the following channels:

• Email: [email protected]
• Phone: +1 760-827-6978
• Contact form on our website: https://marcosplzza.delivery

When submitting your refund request, please include the following information to help us process your request efficiently:

• Your full name and email address used at the time of purchase.
• The order number or transaction ID.
• The name of the product(s) purchased.
• The date of purchase.
• A detailed description of the issue and why you believe you are entitled to a refund.
• Any relevant screenshots, error messages, or other supporting documentation.

4. Refund Processing Timeline

Once we receive your refund request, our customer support team will review it within 3-5 business days. If your request is approved, we will process the refund to your original payment method within 7-10 business days after approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

If your refund request is denied, we will provide you with a clear explanation of the reason for denial. In some cases, we may offer alternative solutions, such as a replacement product, store credit, or a partial refund, depending on the circumstances.

5. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Products that have been successfully downloaded and accessed without any technical issues.
• Products where the customer has changed their mind or found the content not to their taste (provided the product matches its description).
• Any products that are marked as "non-refundable" or "final sale" at the time of purchase.
• Shipping and handling fees (if applicable, although we do not ship physical products).

6. Chargebacks and Disputes

If you initiate a chargeback with your payment provider without first contacting our customer support team, we will work with our payment processor to provide all relevant transaction details and evidence of delivery of digital content. We encourage you to contact us directly before filing a chargeback, as we are committed to resolving any issues you may have in a fair and timely manner.

We reserve the right to dispute any chargebacks that are made in error or where we can demonstrate that the digital product was successfully delivered and matched the advertised description.

7. Contact Us

If you have any questions about our Refund Policy, need assistance with a purchase, or wish to submit a refund request, please do not hesitate to reach out to us:

• Email: [email protected]
• Phone: +1 760-827-6978
• Mail: 7773 Boyer Squares, Cartwrightmouth, MD 12989-5538, United States

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, and we aim to respond to all inquiries within 24-48 hours.